FAQ
Frequently Asked Questions
Short answers about plans, devices, setup, renewals, refunds and support. Each answer links to the page with the full details.
IPTV stands for Internet Protocol Television. It delivers live TV and on-demand video over your internet connection instead of a cable or satellite signal. You watch in a compatible player app on a supported device. Read our streaming guides
Plans come in five terms: 1, 3, 6, 12 and 24 months. Each term is offered for 1 to 5 devices at the same time. Compare all plans
First, decide how many devices you want to watch on at the same time. Then pick the term that suits you. Each plan card shows its price, renewal and cancellation details. See pricing and plans
Compatibility depends on your specific device and the supported player app. Please check the device list before you subscribe. Check the device list
Follow the setup guide. It walks you through installing a compatible player app and signing in with the details from your welcome email. Open the setup guide
Your subscription includes the live channels and on-demand content available in the player app. What is available can vary by region and may change over time. Read about content availability
Plans do not renew automatically. To continue, message us on WhatsApp before your plan ends and we will renew it. Read the terms of service
Refund details are set out in our refund policy. Read the refund policy
Message us on WhatsApp at +1 (251) 385-5658, or send us a message through the contact page. Contact support
Still have a question?
Send our support team a message through the contact page.